Frequently Asked Questions

It's simple: Create an event and get a unique QR code. Display the QR code at your event. Guests scan it with their phone camera (no app needed) and upload photos and videos directly to your gallery. They appear in real-time on any screen you choose.

No! That's one of our key features. Guests simply scan the QR code with their phone's camera, which opens a web page where they can upload photos. No app downloads, no account creation required.

About 60 seconds. Name your event, customize your settings if you want, and your QR code is ready to print or display.

Yes. Create a private Test Event with up to 25 uploads and 3-day hosting. It's the perfect way to see exactly how QR uploads and the live slideshow work before your real event. When you're ready, a one-time pass unlocks guest-ready access, full downloads, and longer hosting.

The live slideshow displays uploaded photos in real-time on any screen—TV, projector, monitor, or tablet. As guests upload photos, they automatically appear in the slideshow. It's perfect for receptions, parties, and corporate events.

Yes. Our AI moderation automatically filters inappropriate content before it appears in your gallery or slideshow. You can also manually approve photos if you prefer more control.

Absolutely. Add your logo, choose your colors, and customize the upload page to match your event or business branding. Included on Pro and Studio.

One click. Go to your event dashboard and click 'Download All'. You'll get a ZIP file with all photos and videos in full resolution.

Guests can record short voice messages (up to 60 seconds) alongside their photos and videos. These audio messages appear in your event gallery and can be downloaded with all your other media. It's like a digital guestbook, but with real voices.

Yes! The guest upload experience supports English, Spanish, and French. Guests see the interface in their preferred language automatically based on their browser settings, or you can set a default language per event with the ?lang= parameter. Perfect for destination weddings and international events.

We're building partnerships with print-on-demand services to let you order photobooks, canvas prints, and posters directly from your event gallery. This feature is coming soon — stay tuned!

Get the Wedding Pass. It's a $59 one-time purchase built specifically for couples — no subscription, no monthly fee. You get one wedding gallery with up to 2,000 guest photos, plus short video clips, up to 200 guests, a live slideshow at the reception, and bulk ZIP download. Want AI moderation, a branded gallery (your names + date), and face search? Wedding Pass Plus adds them for $89, and Wedding Live Pass ($129) adds live-streaming the ceremony. Pay once, yours forever.

Pro ($49/mo) is built for solo wedding & event photographers — 15 events/month, 5,000 photos/month, custom branding, 1-year storage, AI moderation, lead capture & analytics. Studio ($99/mo) is for studios with 2–10 shooters: 60 events/month, 15,000 photos/month, 3 live streams/month included, 2-year storage, white-label, priority support. Both come with a 7-day evaluation.

Wedding Pass ($59) is purpose-built for weddings — couple names on the gallery, 2,000-photo cap for full-wedding coverage, and 12-month gallery activity. Event Pass ($49) is for non-wedding single events (birthday parties, corporate gatherings, baby showers) — 2,000-photo cap and 60-day storage. Both are one-time purchases, no subscription.

Yes. Pro and Studio both include a 7-day evaluation for professional workflows. You can also use a private Test Event to preview QR uploads and the slideshow before committing.

Yes. All photographer plans are month-to-month with no long-term commitment. Cancel anytime from your account settings. The Wedding Pass and Event Pass are one-time purchases — there's nothing to cancel.

Yes! We have special partnership programs for venues and photographers with volume discounts and white-label options. Contact us at Support@Picsui.com to learn more.

Find My Photos uses AI face matching to help guests find every event photo they appear in. Guests take a selfie or upload a photo, and our AI scans all event photos to find matches. They get a personal gallery they can download as a ZIP. Available on Pro and Studio plans.

The AI Highlight Reel automatically selects the best photos from your event based on composition, clarity, and emotional impact, then creates a shareable video montage with smooth Ken Burns effects and transitions. You get both landscape (16:9) and portrait (9:16 for Instagram Reels/Stories) versions to download and share. Available on Pro and Studio plans.

After your event ends, you can send beautiful personalized thank-you emails to all your guests. Choose from 4 card styles (Classic, Modern, Elegant, Fun), pick a favorite event photo, write a custom message, and send to all guests who provided their email. You can track opens and clicks from your dashboard.

No. Find My Photos uses real-time AI vision analysis — your selfie is compared against event photos on the fly and is never stored. No face embeddings or biometric data are saved. The selfie is discarded as soon as results are returned.

For photos we support JPEG, PNG, HEIC (iPhone), and WebP. For videos we support MP4, MOV, WEBM, and 3GP. Images are automatically optimized for fast loading while preserving quality for downloads, and videos play back at the quality they were recorded.

Individual photos can be up to 200MB each, and guest video clips up to 100MB. We automatically optimize for display while keeping the original for downloads.

Photo storage depends on your plan: 365-day storage on Wedding Pass, 60 days on Event Pass, 1 year on Pro, 2 years on Studio. We send email reminders at 30 days and 7 days before expiration so you can download your photos. You can bulk-download all photos as a ZIP anytime.

Yes. We use industry-standard encryption (TLS/SSL) for all data transfer. Photos are stored securely on enterprise-grade cloud infrastructure. We never sell or share your data.

Create a wedding event in Picsui and you'll get a unique QR code. Print it on table cards, display it on a welcome sign, or include it in your program. Guests scan the code with their phone camera — no app needed — and upload photos and videos directly to your shared gallery. They appear in real-time and can be displayed on a live slideshow at your venue.

Place your Picsui QR code where guests can easily see it — reception tables, the photo booth area, or near the dance floor. When guests scan the code, they're taken to a mobile-friendly upload page where they can share photos and videos instantly. No downloads, no sign-ups, no friction. You'll collect candid moments from every angle of your celebration.

Yes! Connect any screen — TV, projector, or monitor — to display your Picsui live slideshow. As guests upload photos, they automatically appear on screen in real-time. It's one of the most popular features at wedding receptions and always gets guests excited to contribute more photos.

Shared albums (Google Photos, iCloud, etc.) require guests to have accounts and specific apps. Most guests never bother. Picsui works with a single QR scan — no app, no account. You also get AI moderation, a live slideshow, custom branding, and bulk download. It's purpose-built for events, not general file sharing.

It depends on what you buy. The Wedding Pass — designed specifically for couples — includes 2,000 guest photos, plus short video clips per wedding, which is plenty for a 100–200 guest celebration. Pro (for photographers) covers 5,000 photos/month across 15 events, and Studio covers 15,000 photos/month across 60 events.

Absolutely. Your Picsui gallery has a shareable link you can send to anyone — remote family members, friends who couldn't make it, or anyone who wants to relive the day. They can view and download photos without needing an account.

Absolutely! Many photographers use Picsui to supplement their work. You capture the hero shots, guests fill in the candids. Deliver 3x the photos without 3x the work.

Yes — on Pro and Studio plans. Add your own branding, use your domain, and offer it as part of your photography packages. Studio also removes the "Powered by Picsui" badge entirely.

Yes! Earn 20% commission on referrals. Perfect for photographers who want to offer Picsui to their clients. Sign up at picsui.com/partners.

Yes! Many venues offer Picsui as a premium add-on for events. We handle all the technology—you set your own pricing and keep the margin.

Minimal. Picsui is designed to be self-service. Guests scan and upload on their own. Your staff just needs to display the QR code.

Yes. Contact Support@Picsui.com for venue partnership pricing based on your event volume.